Free Technical Support

Our technical support for Pro Tow Operations Manager (PTOM) is free, for up to 15 support inquiries per year.  To receive technical support, you must be registered with our ticketing support system.  Start a chat for details on completing your registration.

The support only handles questions directly related to Pro Tow products.   If you require support for other vendor's features of products, please contact them directly.

Fast Track & Direct Assistance

Support for Demanding Professionals

A personalized assistance service for Pro Tow products, the Direct Assistance service allows you to connect right with the information you need.

How it Works

  • You sign up for a subscription to Direct Assistance and set a time credit.
  • Your dedicated contact is assigned.
  • Each of your email inquiry is processed by your dedicated contact.
  • The time taken to answer each of your inquiries is added up.
  • You use your subscription on an as-needed basis, at your own pace.
  • There are 3, 4, 6, 10, 30 and 60 hour packages.

In what case should you subscribe to Direct Assistance?

First if you want a cost-effective, and efficient service, and especially if you fall in any of the following cases:

  • You have a lot of contracts to setup
  • You are not technically savvy
  • You want strategic help for automating your company.
  • You want extensive, priority support
  • You don't like to wait


Direct assistance is very cost-effective because it saves you a lot of time.
You quickly get the specific information you need, and you save precious time.
Only time actually spent for you is counted.

An efficient complement to the Free Technical Support

Direct Assistance lets you personalize your relationship with the Pro Tow technical support engineers, talk about wider technical subjects, more complex and more specific that what you can discuss in a regular free technical support call.
Don't wait and request a sample subscription contract for your review from our solutions department!

Here are some examples of tasks performed by Direct Assistance

  • Setup your contracts and rates for you
  • Consult on getting the most out of automation for your business 
  • Software customizations
  • Integration into other services or software
  • Custom reporting